At Al-Nusrat, we strive to provide high-quality natural body care and skincare products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.

1. Return Eligibility

• Returns must be requested within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Certain personal care products (e.g., opened skincare items) are not eligible for return due to hygiene reasons.
• Damaged or incorrect items must be reported within 48 hours of delivery.

2. Return Process

1. Initiate a Return: Contact our support team at mohmmdshazad85@gmail.com with your order details.
2. Approval & Instructions: Once approved, we will provide return shipping instructions.
3. Return Shipment: Send the item(s) back using a reliable courier service.
4. Inspection & Refund: Upon receiving and inspecting the product, we will process your refund.

3. Refund Policy

• Refunds will be issued to the original payment method within 7-10 business days.
• Shipping charges are non-refundable.
• If the return is due to a defective or incorrect product, we will cover the return shipping cost.

4. Exchange Policy

• We offer exchanges for defective or damaged products.
• If the product is unavailable, a full refund will be provided.

5. Cancellation Policy

• Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.

6. Contact Us

For any queries regarding returns or refunds, please contact us:

Email: support@alnusrat.in
Phone: +91 75004 53099

By making a purchase, you agree to our Return & Refund Policy.